FAQ

All You Wanted to Know And More

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us.

What is your return policy?

Acceptance of returns before 30 days (and unauthorized returns) must be in unused, salable condition in original packaging are at the company's discretion and subject to restocking fees up to 15% because of Covid 19. Please contact customer services for any issues concerning your products.


Do you offer gift cards?

No, we currently do not. It will be coming soon!

Which payment methods do you accept?

We accept square, paypal and all major credit card payments.

  1. What is your fulfillment/shipping policy?

Each product is handmade and crafted by me. Please allow 5 business days for shipping. If you need your product rushed, please select “Rushed Proccessing” as a product.

Can i add to my order after i already purchased it?

We apologize, unfortunately we can not make changes to any orders that have been submitted. However If you call customer service within 10 minutes of submitting your order we will make every effort to cancel you order so you can place a new order. Once an order has begun processing we can not edit or cancel the order.

How do i track my packages?

After you complete your order, you will be provided all associated shipping tracking codes associated with the order. You can track shipping progress through the shipping company’s site using the tracking codes provided. If you are registered with us, all of your order and shipping details will be available under the “Your Account” section.


What are your Privacy terms?

Diamondthehealer.com is committed to respecting your privacy and protecting your personal information when you visit our website. Our Privacy Policy explains how we collect and use your personal information, and how we secure that information. This Privacy Policy also explains how you can help ensure the safe collection, use, and disclosure of your personal information. By using our  website, you are accepting the terms and conditions described in our Privacy Policies


Use of Cookies


Cookies are small files of information that are stored on your computer's hard drive by your Web browser. They allow our system to recognize your device and to provide commonly-used features such as 1-click purchasing or the storage of items in a shopping cart between site visits. The cookies we use do not contain any personal information. And they cannot infiltrate your hard drive to gather confidential information. Most Web browsers automatically accept cookies, but you can change the preferences of your browser so that it does not accept them. Doing so, however, will limit access to some essential features when using our website.




What are your terms and conditions?

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Www.diamondthehealer.com accessible at Diamondthehealer.com.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

Intellectual Property Rights

Other than the content you own, under these Terms, Diamondthehealer.com and/or its licensors own all the intellectual property rights and materials contained in this Website. Our Terms and Conditions have been generated at Terms And Conditions Template and the Privacy Policy Generator.

You are granted limited license only for purposes of viewing the material contained on this Website.

Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;

  • selling, sublicensing and/or otherwise commercializing any Website material;

  • publicly performing and/or showing any Website material;

  • using this Website in any way that is or may be damaging to this Website;

  • using this Website in any way that impacts user access to this Website;

  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;

  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;

  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and Diamondthehealer.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Diamondthehealer.com a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Privacy

Please read our Privacy Policy.

Your Content must be your own and must not be invading any third-party’s rights. Diamondthehealer.com reserves the right to remove any of Your Content from this Website at any time without notice.

No warranties

This Website is provided "as is," with all faults, and Diamondthehealer.com express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

Limitation of liability

In no event shall Diamondthehealer.com, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract.  Diamondthehealer.com, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

Indemnification

You hereby indemnify to the fullest extent Diamondthehealer.com from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Variation of Terms

Diamondthehealer.com is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Assignment

The Diamondthehealer.com is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Diamondthehealer.com and you in relation to your use of this Website, and supersede

Don’t see your question? Get in touch. Feel free to contact us with any questions you may have.